DELIVERY

National delivery (Spain):  Shipments are made with a currier agency and it normally takes 2 working days for delivery once stock is confirmed. 

International delivery: Shipments after stock is confirmed are made with a currier agency and it normally takes 4 to 7 working days, depending on destination, for delivery.  You can make your order from anywhere in Europe, North America and South America*, as well as from Saudi Arabia, Japan and Australia. Delivery time and costs depend on destination and weight. The delivery costs will be indicated when the purchase is confirmed.

*(Mexico and Argentina should contact us first)

PAYMENT

You can pay for your order using Visa, MasterCard and American Express. We also accept bank transfers. The payment is handled through the payment Gateway of the financial institution concerned once the data have been checked. Your card will be charged at the time you make the order. If you experience any problems while shopping online you can send us an email to shoppnline@charoruiz.com or send us a WhatsApp at: +34 685 476 923

In the event of a stock problem with any items in your order, we will contact you via email. Shoponline.charoruiz.com reserves the right to reject any credit card transaction. In this case, we will refund the cash to the original paying method. In this case scenario, we will refund you the total amount.

RETURN OF WOMAN COLLECTION AND SALES

If you are not satisfied with any of the items received, or receive a damaged item due to a manufacturing problem, you can return it or request a replacement within 7 days of the delivery date. Returns cannot have been previously washed or used and they should have been kept in its original packaging and with the original label.

To do this, you must send an email to shoponline@charoruiz.com with the details of your order and the reason for return or replacement. Once the data have been checked, you can send the item to be returned. Once the item has been received in our offices and the condition of the item has been checked, the money for the returned item will be refunded in the same way as it was paid.

When the item is returned because of a manufacturing problem or because of a mistake in the size/colour/item on our part, return shipping cost will be at our expense. In all other cases, return shipping will be paid by the customer.

RETURN OF BRIDAL & COUTURE COLLECTION ITEMS

Before making an order from the bridal collection please read the Buying Guide and remember that, being a product made to order, the manufacturing time after receiving the order is 40 days and we do not accept returns. Sizes are based on our size guide; we do not make bespoke dresses.

Because bridal collection orders are made to order in our workshop and are therefore products prepared especially for the buyer, we do not accept returns on bridal & couture collection orders.

If you receive a damaged item due to a manufacturing defect, please send an email to shoponline@charoruiz.com with the details of your order and the defect and our online shop department will contact you to solve the problem.

RETURN OF CEREMONY COLLECTION ITEMS

Before making an order from the Ceremony collection please read the Buying Guide and remember that, being a product made to order, the manufacturing time after receiving the order is 30 days and we do not accept returns. Sizes are based on our size guide; we do not make bespoke dresses. Because Ceremony collection orders are made to order in our workshop and are therefore products prepared especially for the buyer, we do not accept returns on ceremony & collection orders.

If you receive a damaged item due to a manufacturing defect, please send an email to shoponline@charoruiz.com with the details of your order and the defect and our online shop department will contact you to solve the problem.

YOUR ACCOUNT

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